Our privacy policy is written to help you understand how we at Carole Nash Insurance Consultants Ltd collect and use your personal information:

Collecting your information
We may collect personal information from you when you ask for a quotation, or as a result of the purchase of a product or service from us.

We collect and store all information lawfully and in accordance with the Data Protection Act 1998 in the UK and the Data Protection Act 1988 and 2003 in Ireland.

It is important to ensure all your information is kept up to date, so please notify us of any changes.

How we use your information
We may share your information with third parties. You may be contacted for the purpose of marketing the goods or services of the business, by telephone, email, letter or SMS text message. Your information will be added to the Motor Insurance Database, run by the Motor Insurers’ Information Centre (MIIC). Your information may also be passed to other motoring database, the Police or a professional body (e.g. Solicitor), if requested. If you do not wish for your information to be used for the purpose of marketing or advertising, please tick the relevant boxes in the marketing statement within the quotation.

Protecting your privacy
At Carole Nash Insurance Consultants Ltd we are committed to protecting your privacy, therefore, we have strict security measures in place to protect the information you provide us with. For this reason, when you telephone us, you will be asked a number of security questions for identification purposes.

When you register on ‘mycarolenash.com’ you will be asked for a password and email address. This is a method used by us to identify you. Your user password and email address are personal to you and will be requested each time you want to access your policy information online.

Your password must be kept confidential and you must not disclose it or share it with anyone. You will be responsible for all activities and orders submitted under your password. Any breach in the security of a user name and password must be notified to us immediately.

Further information
You have the right to access your personal information and records that we hold on our files. If you would like a copy of your file, please write to us at the address below, enclosing a cheque for £10.00 in the UK and €6.35 in Ireland. The cheque must be made payable to: Carole Nash Insurance Consultants Ltd:

The Compliance Officer
Carole Nash Insurance Consultants Ltd
110 Manchester Road
Altrincham
Cheshire
WA14 1NU

Please ensure that the amount of £10.00 in the UK and €6.35 in Ireland is included, as without the payment your request cannot be processed.

Monitoring of telephone calls and email
If you contact us by telephone your call may be recorded for monitoring and training purposes.

We have a policy in place to ensure that all incoming and outgoing email is secure.

Links
Our website may contain links to other websites. Please note that we are not responsible for the security, quality, property or privacy of these websites.

Cookies
A “cookie” is a small piece of data that is stored on your web browser or hard disk by a web server. This data usually contains encoded information that informs the web server how and when you used the site. Cookies are commonly used on the Internet and do not harm your computer system.

The cookies used on this site do not include any information that others could read and understand about you, such as your name, or any account or policy number. They contain no personal information about you.

Last updated: March 2007